Greater Anglia claimed today that new figures highlight “continuing excellent punctuality” results being delivered for customers across East Anglia.
The company also says it is “consistently the most punctual UK train operator for over 18 months now – since April 2023”.
“Performance for the last 4-week period (ending 9 November) saw punctuality across the Greater Anglia network averaging an impressive 94.7% – using the long-standing public performance measure (PPM), which measures arrival times at destination stations for each service,” said a Greater Anglia (GA) spokesperson.
“The GA moving annual average PPM figure is now at 94.3% – continuing the historically high results being delivered by the train operator for over four years”
In this area West Anglia services to destinations including Hertford East, Harlow, Bishops Stortford, Cambridge, and Ely are averaging 92.9% and Stansted Express services are averaging 90.7%.
GA says “exceptional” annual results of 95.0% or over have been achieved on seven routes:
| Norwich to Great Yarmouth | 98.3% |
| Marks Tey to Sudbury | 97.9% |
| Norwich to Lowestoft | 97.3% |
| London to Southend Victoria | 96.3% |
| Norwich to Sheringham | 95.9% |
| London to Colchester/Clacton | 95.7% |
| Ipswich to Felixstowe | 95.4% |
GA says: “The impressive results are also evident using the more challenging “Time to 3” performance measure – which measures the arrival within 3 minutes of every single train at every single station it serves. On this measure GA’s annual performance is 94.2%.”
Other annual average results for specific, individual Greater Anglia routes, in addition to the results already highlighted (and again using the using the Public Performance Measure), are as follows:
| Ipswich to Lowestoft | 94.1% |
| Ipswich to Cambridge/Peterborough | 91.1% |
| Norwich to Cambridge/Stansted Airport | 90.4% |
GA says it has been the best performing “on time” operator in the UK on a continuous basis since April 2023, delivering the best national punctuality results for six quarters in a row.
“Similarly, looking at annual performance over the last 12 months, Greater Anglia has delivered the best performance in the UK for “on time” at all stations (85.6%), “time to 3” at all stations (94.2%) and the public performance measure (94.3%), the second lowest number of cancellations (1.7%) and is joint fifth for “time to 15” at all stations (99.3%),” said the GA spokesperson.
“Traditionally, annual PPM performance results across the Greater Anglia network have tended to average between 87% and 91%, with a previous highest annual result of 92.8% in June 2013.
“However, over the last four years, annual performance has consistently averaged over 93% all year round – fulfilling, ahead of schedule, a commitment made by GA, when it was awarded the contract to continue operating services in the region in 2016, to increase punctuality to 93% by 2025.”
The rail operator says the higher performance levels are due to a combination of three main factors – sustained joint work by Greater Anglia and Network Rail to improve performance standards; the better performance provided by Greater Anglia’s new trains, which have been being phased in over the last 5 years and now operate all Greater Anglia services; and work by Network Rail to improve rail infrastructure reliability
Martin Beable, Managing Director, Greater Anglia said: “We are very pleased to be delivering consistently high levels of punctuality for our customers and stakeholders across East Anglia.
“We are committed to maintaining these excellent performance standards, to complement the transformation in the journey experience brought by our new trains, with their greater comfort, better facilities (including plug/USB points and Wi-Fi), increased seating capacity and better accessibility.”
